Frequently asked questions to help you buy a voucher, a gift box or an item - VILLA PETRUSSE
Are gift boxes sent immediately after purchase?
Yes, VILLA PETRUSSE gift boxes are sent immediately after purchase in digital format. The recipient can then book their stay or experience dates according to their availability.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an in-person purchase, you can visit VILLA PETRUSSE, where you can enjoy the immediate digital dispatch of your gift box.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on the VILLA PETRUSSE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at the location when placing your order. Digital delivery is immediate, perfect for a last-minute offer. All our gift boxes are available at Villa Petrusse.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent immediately by email. Take advantage of this opportunity to delight your loved ones with the unique experiences of VILLA PETRUSSE.
How do I create a group fund and invite people?
To create a group gift and invite friends and family to contribute to a gift box for Villa Petrusse, select the dedicated option during your online purchase. You can then share the group gift via email or link, and the recipient can book their stay or tasting dates at Villa Petrusse according to their preferences.
How can I choose the amount for a gift card?
You can choose the amount of your gift voucher from the options available on our website, ranging from 100 € to 870 €, to offer a stay or a gastronomic experience at Villa Pétrusse.
How can I log in to my account?
To access your account, use the email address and password you created when registering on our site. If you have forgotten your password, you can reset it using the option provided for this purpose on the login page of our establishment VILLA PETRUSSE.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button on our VILLA PETRUSSE site.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple VILLA PETRUSSE gift boxes at the same time to delight your loved ones, they will all be included in your order.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our VILLA PETRUSSE website.
How do I purchase or give a gift box?
To offer a gift box at VILLA PETRUSSE, choose your gift box, customize it with a message, and complete your order. The gift box is sent immediately by email, and the recipient can book their stay or experience dates according to their availability, with a validity of at least 365 days.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift vouchers allow the recipient to choose from our various experiences, such as a gourmet dinner at the restaurant Le Lys or a relaxing moment at the Villa Pétrusse. The recipient can book the dates of their choice at the establishment, for a tailored experience. Enjoy this flexibility with our VILLA PETRUSSE gift boxes.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the purchase conditions. The boxes are valid for at least 365 days after the purchase date, and the beneficiary can book the dates of their choice at our establishment VILLA PETRUSSE.
Is the gift box customer service reachable by email?
You can reach us by email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, for a serene experience at VILLA PETRUSSE.
Is the gift box customer service reachable by phone?
The customer service of VILLA PETRUSSE is reachable by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your VILLA PETRUSSE gift box online via your personal space on our website. Log in with the credentials provided when you purchased your VILLA PETRUSSE gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment VILLA PETRUSSE.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your Villa Petrusse gift box. You can find detailed information about the services offered directly on our official website.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at VILLA PETRUSSE. You will find information about its validity, booking, and many other practical details to fully enjoy your experience at our establishment VILLA PETRUSSE.
Is spa access included in my gift box?
Access to the spa is included in the VILLA PETRUSSE 'Afternoon Glow & Pamper' gift box.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Villa Pétrusse gift box has access to the same services as other customers, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find information about the culinary experiences and stays offered by VILLA PETRUSSE, such as dinner at the Le Lys restaurant or a night in our establishment.
Is parking included in my gift box?
Parking is not included in the VILLA PETRUSSE gift boxes. For your convenience, you can however use the private parking of the VILLA PETRUSSE establishment.
Is breakfast included in my gift box?
Breakfast is not included in the VILLA PETRUSSE gift boxes. To enjoy this service, you can add it during your booking directly with the VILLA PETRUSSE establishment.
Is special attention given to the recipient of a gift box?
At VILLA PETRUSSE, special attention is given to gift box beneficiaries, with tailored services for a unique and memorable experience. Whether it's for an unprecedented culinary experience or a moment of relaxation, every detail is designed to offer you an exceptional stay at our establishment VILLA PETRUSSE.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at Villa Petrusse.
Should we bring towels to the Spa?
The towels are provided by the establishment to enjoy the Afternoon Glow & Pamper at the spa of Villa Petrusse.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking at VILLA PETRUSSE. Our boxes are customizable and you benefit from immediate email delivery for simplified organization.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are sent immediately after purchase and are valid for one year from the date of purchase, with the option for the recipient to book the dates of their choice at Villa Pétrusse.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at VILLA PETRUSSE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
VILLA PETRUSSE offers custom solutions for corporate committees, with preferential rates and customization options. Gift boxes can be personalized according to your wishes, with immediate digital delivery and a validity of at least 365 days after purchase. Decreasing rates apply for large quantity purchases, with a customized quote based on the ordered volume at VILLA PETRUSSE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, please provide us with your order number and the new details. We will update your gift box as soon as possible, according to the conditions of our establishment VILLA PETRUSSE.
How can I leave a review for my gift box?
You can share your feedback on your experience at Villa Pétrusse by logging into your customer account. Your feedback helps us continuously improve our service and ensure an exceptional experience for all our guests at our establishment VILLA PETRUSSE.
How can I contact the store?
For any questions regarding your gift boxes, you will find the necessary information on our official website. Our gift boxes are valid for at least 365 days after the purchase date, and the beneficiary can book their preferred dates at the VILLA PETRUSSE establishment.
Is there a dress code for the gift box?
For the gift box, elegant attire is recommended for the gastronomic restaurant Le Lys, while smart casual wear is suitable for the brasserie Ciel. Enjoy your experience at Villa Petrusse to the fullest.
From what age can I get a treatment?
At VILLA PETRUSSE, treatments are available starting from 18 years old for the Afternoon Glow & Pamper, a luminous break dedicated to skin radiance and sensory softness.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their stay or tasting dates directly with the VILLA PETRUSSE establishment.
How can one access the hotel from the airport?
To access the hotel from the airport, you can use public transportation or a taxi. VILLA PETRUSSE is located in the heart of the city of Luxembourg, easily accessible from the airport.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at VILLA PETRUSSE, an exceptional hotel nestled in a century-old park in the heart of the city of Luxembourg.
Are pets allowed in the establishment?
VILLA PETRUSSE does not accept pets in its establishment.
Where can I find the menus?
The menus for the Le Lys restaurant and the Ciel brasserie are available on the official website of Villa Pétrusse. You will also find details about the culinary experiences offered by starred chef Kim de Dood, blending Luxembourgish tradition with Asian influences, within our establishment Villa Pétrusse.
What are the hours of operation?
The hours of VILLA PETRUSSE vary depending on the services. The restaurant Le Lys and the brasserie Ciel offer gastronomic experiences at specific times, while the hotel provides continuous reception for the comfort of guests. To fully enjoy your gift box, you can check the detailed hours directly on the official website of VILLA PETRUSSE.
Is there parking available near the establishment?
Villa Petrusse offers a private parking lot for its guests, located in a century-old park designed by the renowned landscape architect Edouard André. This parking is accessible to guests of the Villa Petrusse establishment.
What are the delivery methods for gift boxes/vouchers?
VILLA PETRUSSE gift boxes are sent immediately by email after purchase, allowing for quick and flexible use. The recipient can then book their stay or service dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes for immediate dispatch by email or mail. The boxes are valid for a minimum of 365 days after the date of purchase, and the beneficiary can book their preferred dates at the VILLA PETRUSSE establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and gastronomic experiences at VILLA PETRUSSE. These boxes can be customized according to your wishes and are valid for one year from the date of purchase, with a reservation possible according to the availability of the establishment VILLA PETRUSSE.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a unique experience to your loved ones at VILLA PETRUSSE.
Is the box presented in a neat packaging?
Our gift boxes are presented in an elegant and carefully crafted packaging, reflecting the luxury and excellence of our establishment, VILLA PETRUSSE.
Is the gift box available in a digital format (e-gift box)?
Yes, VILLA PETRUSSE gift boxes are available in a digital version. You can send them via email for immediate delivery, allowing the recipient to book their stay or tasting dates at their convenience.
Can the gift box be sent directly to the recipient?
You can have the box delivered directly to the recipient when placing your order on our website. The box is sent in digital format, allowing the recipient to immediately use it to book their stay or tasting dates at VILLA PETRUSSE.
Do you deliver gift boxes internationally?
The gift boxes from Villa Petrusse are available for international delivery, with varying shipping costs and times depending on the destination. The boxes are valid for at least 365 days after the purchase date, and the beneficiary can book their preferred dates at the Villa Petrusse establishment.
What are the delivery times for gift boxes by mail?
VILLA PETRUSSE gift boxes are sent immediately by email after purchase, allowing the recipient to book their stay or service dates at their convenience, with a validity of at least 365 days.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The recipient can then book the dates of their choice at the VILLA PETRUSSE establishment.
Is express delivery available?
VILLA PETRUSSE gift boxes are sent immediately by email after purchase, allowing the recipient to use them right away. This way, you can offer a last-minute gift without having to wait.
How can I track my order?
You can track your order by logging into your account on our website. The gift boxes are valid for at least 365 days after purchase, and the beneficiary can book their preferred dates at our establishment VILLA PETRUSSE.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you pay the best rate directly to the establishment VILLA PETRUSSE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. Your gift box will be shipped within 24 hours after your order, directly from our establishment VILLA PETRUSSE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at VILLA PETRUSSE, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box at VILLA PETRUSSE depends on the establishment's conditions. Your boxes are valid for a minimum of 365 days after the purchase date, and you can book your preferred dates with the establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from our various experiences, such as a gastronomic dinner at the Le Lys restaurant or a moment of relaxation at the Villa Pétrusse.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment VILLA PETRUSSE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment VILLA PETRUSSE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations with a gift box at Villa Petrusse depends on the conditions specified at the time of booking. The beneficiary can book their preferred dates at the establishment, which remains attentive to any specific requests.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The terms are specified at the time of booking, in our hotel-restaurant VILLA PETRUSSE.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at our establishment VILLA PETRUSSE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
VILLA PETRUSSE offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique and customizable experiences to delight your loved ones.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For special occasions like birthdays, bachelorette or bachelor parties, or any other event with friends, VILLA PETRUSSE offers gift boxes tailored to these unique moments. Explore our selection to offer a memorable experience to your loved ones, at our VILLA PETRUSSE establishment.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Villa Petrusse gift boxes are official and guaranteed without intermediaries. You benefit from the best rate and a validity of at least 365 days after purchase, with customization according to your wishes. The beneficiary can book their dates directly with our establishment, Villa Petrusse.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by VILLA PETRUSSE, such as an unprecedented culinary experience at the restaurant Le Lys or a relaxing break in our establishment. The gift boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book the dates of their choice at VILLA PETRUSSE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the VILLA PETRUSSE establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at VILLA PETRUSSE.
Is online payment secure?
Online payment for your gift box is secure on our platform. You benefit from the best guaranteed rate and a validity of at least 365 days after purchase, with customization according to your wishes at VILLA PETRUSSE.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the available options when you shop at VILLA PETRUSSE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience at Villa Petrusse, but they are not specific to a particular establishment. Each box allows you to enjoy an overnight stay or a meal at our establishment, for an essential stop in the heart of the city of Luxembourg.
Is it possible to pay in installments?
The option to pay in installments is not available for the VILLA PETRUSSE gift boxes. You can pay for your purchase in one go online, securely, and immediately receive your gift box in digital format to give to your loved ones.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box, valid for a minimum of 365 days after the purchase date, to give to your loved ones for a unique experience at Villa Pétrusse.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Villa Pétrusse.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At VILLA PETRUSSE, the security of your payments is our priority. All payments are processed by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the VILLA PETRUSSE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay to facilitate your purchase of a gift box. You benefit from immediate email delivery and a validity of at least 365 days to book your preferred dates at our establishment VILLA PETRUSSE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at VILLA PETRUSSE. You can also find it in your customer account on our official website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital format to give to your loved ones at our establishment, VILLA PETRUSSE.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the terms and conditions of our establishment VILLA PETRUSSE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The boxes are valid for at least 365 days after their purchase date, and the beneficiary can book the dates of their choice at the VILLA PETRUSSE establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the VILLA PETRUSSE establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box with a message during your order, which will then be added to the gift box for the recipient, at VILLA PETRUSSE.
Can we add options to your gift box offers?
VILLA PETRUSSE gift boxes can be customized to your liking, with a wide range of options available to please your loved ones.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging during your online order. Your box will be sent with care and elegance, reflecting the refined experience offered by VILLA PETRUSSE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Our gift boxes are customizable to your liking, with immediate digital delivery for a unique experience at Villa Petrusse.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment VILLA PETRUSSE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Villa Petrusse paper gift box, a duplicate can be sent to you subject to availability. Villa Petrusse gift boxes are valid for a minimum of 365 days after the purchase date.
Can partially used gift boxes be refunded?
Partially used gift boxes at VILLA PETRUSSE are non-refundable. The terms of use are specified at the time of purchase, and the boxes are valid for one year from the date of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Villa Petrusse gift box for another of equal or greater value, subject to the establishment's conditions. The boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book their preferred dates at the establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from VILLA PETRUSSE are neither exchangeable nor refundable, as they correspond to service provisions. The right of withdrawal therefore does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible. Our gift boxes are valid for a minimum of 365 days after the purchase date, and the beneficiary can book the dates of their choice at the VILLA PETRUSSE establishment.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request quickly according to the conditions of the establishment VILLA PETRUSSE.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from VILLA PETRUSSE are non-refundable after purchase. They are valid for a minimum of 365 days from the date of purchase and can be booked according to the establishment's availability.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. Our gift boxes are valid for a minimum of one year after the date of purchase, and the beneficiary can book the dates of their choice at the VILLA PETRUSSE establishment.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, you will be issued a credit voucher according to the conditions specified at the time of purchase, at our establishment VILLA PETRUSSE.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the VILLA PETRUSSE establishment. The box is valid for one year from the date of purchase and allows you to enjoy a gastronomic experience or a prestigious stay at our luxury hotel in Luxembourg.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the reservation conditions. At VILLA PETRUSSE, the boxes are valid for a minimum of 365 days after the purchase date, with flexibility to choose your preferred dates.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Villa Pétrusse are neither exchangeable nor refundable. These boxes are valid for one year from the date of purchase, thus offering flexibility to plan a stay or a gastronomic experience according to the availability of the VILLA PETRUSSE establishment.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for reservations made with a gift box. Check the available dates during your reservation at our establishment VILLA PETRUSSE.
Is booking with a gift box subject to availability?
The reservation with a gift box at VILLA PETRUSSE is subject to the availability of the establishment. We recommend booking as soon as possible to enjoy your gastronomic or relaxation experience.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on our website's login page. An email will be sent to you to create a new password so you can fully enjoy your gift box at VILLA PETRUSSE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Villa Pétrusse, have its number ready. This number is required to validate your reservation at our establishment VILLA PETRUSSE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of VILLA PETRUSSE. This exceptional place in Luxembourg offers a unique experience, between starred gastronomy and relaxation in an intimate setting, for an unforgettable moment to share.
Can I use my gift box on holidays?
The use of your gift box at Villa Pétrusse is possible on public holidays, subject to the establishment's availability. For a gastronomic experience or a prestigious stay, check the dates directly with our hotel-restaurant VILLA PETRUSSE.
Can I freely choose my dates with a gift box?
With a gift box, you can book the dates of your choice according to the availability of the establishment. The boxes are valid for a minimum of 365 days after the purchase date, thus offering great flexibility to plan your stay at Villa Pétrusse.
Can I book online with my gift voucher?
To book with your gift box, the beneficiary can choose their dates directly with the VILLA PETRUSSE establishment.
Can I make a reservation by phone with my gift box?
Phone reservations are possible with your gift box at VILLA PETRUSSE. The beneficiary can book their preferred dates directly with the establishment.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Villa Pétrusse.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, subject to the terms and conditions of your box. Villa Petrusse gift boxes are valid for one year from the date of purchase and can be booked according to the availability of the establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Villa Petrusse. Any additional charges or options, such as extra services or additional nights, are at your own expense. The boxes are valid for one year from the date of purchase, and you can book your preferred dates directly with the establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at VILLA PETRUSSE, whether for a stay or a tasting in our Michelin-starred gastronomic restaurant. The beneficiary can book the dates of their choice at the VILLA PETRUSSE establishment.
Can my gift box be used all at once?
Your Villa Pétrusse gift box can be used in one go, according to the establishment's conditions. You can book your stay or tasting dates directly with Villa Pétrusse.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services at VILLA PETRUSSE, a luxury hotel and Michelin-starred gastronomic restaurant in Luxembourg.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at our establishment VILLA PETRUSSE. It allows you to enjoy our gastronomic services and accommodation according to the chosen options.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the VILLA PETRUSSE establishment.
Can someone else use my gift box?
The gift box you received is personalized and reserved for your exclusive use. You will be able to fully enjoy the gastronomic or relaxation experience offered by our establishment VILLA PETRUSSE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen and the establishment's conditions. The gift boxes from VILLA PETRUSSE are valid for one year from the date of purchase and allow you to book the dates of your choice.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Villa Petrusse, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at VILLA PETRUSSE depends on the reservation conditions. We invite you to check the terms directly when reserving your gift box.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at VILLA PETRUSSE, log in to your account and follow the instructions on our website. The recipient can choose their preferred dates at the establishment, and the gift boxes are valid for one year after the purchase date.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can simply place an order as a guest, then the recipient can book their stay or service dates directly with Villa Pétrusse.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and reservation conditions at our establishment VILLA PETRUSSE.
What are the check-in and check-out times?
At VILLA PETRUSSE, check-in is from 3 PM and check-out is at 12 PM. These hours apply to all stays made with a gift box in our establishment.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy an unprecedented culinary experience at the restaurant Le Lys, a night in our luxury hotel, or a moment of relaxation in our spa, depending on the selected option. All our box sets are valid for at least 365 days after the purchase date at our establishment VILLA PETRUSSE.
What is the difference between a gift box and a free amount voucher?
At VILLA PETRUSSE, a gift box offers you predefined experiences, such as a gastronomic dinner or an overnight stay, while a voucher with a free amount allows you to choose the amount to spend on a service of your choice.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the details, such as the minimum validity of 365 days and the possibility to book the dates of your choice at the VILLA PETRUSSE establishment.
How do I use a gift box during booking?
To use your gift box, the beneficiary simply needs to book directly with VILLA PETRUSSE by mentioning the unique code provided. The booking dates are flexible, and the box is valid for at least 365 days after purchase, at our establishment VILLA PETRUSSE.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a loved one. Simply indicate the recipient's name when placing your order, or change the recipient after purchase. All our gift boxes are valid for a minimum of 365 days and can be personalized to your liking at Villa Petrusse.
Can the validity of a gift box be extended or renewed?
The validity of a Villa Petrusse gift box is a minimum of 365 days from the date of purchase. This duration cannot be extended or renewed, in accordance with the general terms and conditions of our establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment VILLA PETRUSSE.
What is the validity period of a gift box?
The gift boxes from VILLA PETRUSSE are valid for at least 365 days after the purchase date, offering you great flexibility to plan your gastronomic experience or stay at our establishment.
Are children allowed?
VILLA PETRUSSE accommodates children, but it is advisable to check the specific conditions of the establishment to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the VILLA PETRUSSE establishment.
Is the spa access private?
Access to the spa at Villa Petrusse is a private and soothing experience, designed to offer an exclusive moment of relaxation. For example, the Glow & Pamper afternoon allows you to fully enjoy this well-being break in our establishment.
What types of gift boxes do you offer?
We offer gift boxes for culinary experiences, wellness moments, and prestigious stays at Villa Pétrusse. You can give away gourmet menus, spa afternoons, or nights with dinner at our establishment VILLA PETRUSSE.